Tomas Nieves

Professional Summary

Senior Product Manager and enterprise product leader with nearly 30 years of Verizon experience across product strategy, customer experience, digital transformation, assisted digital platforms, self-service, and complex cross-functional delivery. Currently pursuing Director and Senior Director Product Management, Digital Transformation, and Principal Product Manager opportunities where that scope of ownership carries forward.

What Tomas Does Best

• Moving ambiguous, cross-functional initiatives from strategy into disciplined execution.
• Product judgment grounded in customer impact, not just feature output.
• Cross-functional influence across engineering, UX, operations, legal, and executive stakeholders, without relying solely on formal authority.
• Roadmap and backlog prioritization discipline at enterprise scale.
• Connecting strategy, technology, operations, governance, and customer experience into one coherent plan.
• Current AI fluency used as a practical execution tool, not a topic studied from a distance.

Verizon Career Progression

Nearly thirty years of enterprise product ownership at Verizon, moving through consumer digital platforms, self-service technology, and enterprise-scale customer experience and transformation initiatives.

View Together

Senior Product Owner / Product Manager

Owns product strategy and roadmap for View Together, an assisted digital and co-browse customer experience platform supporting approximately 15 million annual customer interactions across retail and contact-center channels. Leads backlog prioritization and cross-functional coordination across engineering, UX, operations, and retail teams to modernize assisted purchasing and support journeys while maintaining platform stability.

Drives launch readiness and governance for platform releases, partnering with legal, compliance, and operations to protect customer transparency and ensure controlled rollout. Incorporates field feedback from retail and contact-center teams into production monitoring and defect prioritization, and manages dependencies across product, engineering, and operations stakeholders to deliver enhancements on committed timelines.

Verizon Assistant

Product Owner

Owned product strategy and roadmap for Verizon Assistant, a digital self-service platform giving customers direct access to account support and service resolution. Partnered with customer care and operations teams to identify customer needs and prioritize self-service capabilities that reduced dependency on live support channels, using adoption and usage analytics to guide roadmap decisions toward the capabilities with the greatest customer impact.

Verizon.com Email Platform

Product Owner

Owned full product lifecycle for Verizon.com’s consumer email platform, partnering with engineering and operations to maintain reliability and service continuity for customer communications. Coordinated cross-functional teams to manage platform stability and resolve customer-facing issues, sustaining a dependable communications experience.

Consumer and Small Business Solutions

Product Manager

Managed a digital product portfolio serving consumer and small-business customers, prioritizing investment across competing initiatives based on customer need and business value. Aligned business, technology, and operations stakeholders to simplify product and customer experience processes across the portfolio.

Product Leadership Capabilities

• Enterprise Product Strategy
• Digital Product Transformation
• Customer Experience Modernization
• Roadmap Ownership & Backlog Prioritization
• Cross-Functional Leadership
• Product Governance & Launch Readiness
• Executive Stakeholder Alignment
• Risk, Dependency & Decision Management
• Engineering, UX & Architecture Partnership
• Product Operations
• Data-Informed Decision Making
• Applied AI Fluency

Current Professional Development

Since leaving Verizon, Tomas has continued building practical skills in AI-assisted research, workflow automation, product analysis, and modern software delivery. This work supports his product leadership capabilities and demonstrates continued learning. It is not presented as a business, startup, or substitute for his Verizon career.

Education and Certifications

Master of Science (M.S.), Microcomputing, University of Puerto Rico

• Google AI Professional Certificate, Google / Coursera, 7-course program (May 2026)
• Google AI Essentials
• Microsoft Azure AI Fundamentals (AI-900)
• IBM AI Fundamentals
• ISACA AI Fundamentals

Target Opportunities

Seeking Director Product Management, Senior Director Product, and Principal Product Manager opportunities in Customer Experience and Digital Transformation. These are target opportunities, not prior titles.